Restaurant subscriptions
Cancelling
- You can cancel your plan at any time in your dashboard under Billing. No call or email is needed.
- Cancellation stops the next renewal. You keep your plan until the end of the period you already paid for, then the account moves to the free plan or closes.
- Monthly plans renew every month and yearly plans every year. We email you before a yearly renewal.
Refunds
- New subscription: if you are not satisfied, ask for a refund within 7 days of your first payment and we will refund it in full.
- Renewals and later: subscription fees are otherwise not refundable for the period already started, and we do not give partial refunds for unused time.
- Charged by mistake: if we charged you in error, for example twice, tell us within 30 days and we will correct it.
- Used AI credits: credits that have been used are not refundable. Unused purchased credits can be refunded within 7 days of purchase.
- Where the law gives you a right to a refund, that right applies regardless of this page.
Approved refunds go back to the original card through Stripe and normally appear within 5 to 10 business days, depending on your bank.
Food orders (customers)
- Spicey supports pickup orders. You pay the restaurant; Spicey does not sell the food.
- When you place an order, your card is authorized, not charged. The charge happens when the restaurant accepts the order.
- If the restaurant declines or cancels the order, the authorization is released and you are not charged. Your bank may take a few days to show it.
- If something is wrong with an accepted order, such as a missing item, a quality problem or a wrong order, contact the restaurant first. Each restaurant decides refunds for its own food and can issue them from its dashboard. A refund goes to your original card and takes 5 to 10 business days to show.
- If you cannot reach the restaurant or are not treated fairly, write to support@spicey.app with your order number and we will help.
Reservations
Reservations are free to make. To cancel or change one, use the link in your confirmation, or contact the restaurant. Any cancellation window or deposit is set by the restaurant and shown when you book.
Contact
Questions about a charge or refund: support@spicey.app. See also our Terms of Service.